Sr Analyst I Infrastructure Services

Job Description:

Technical Expertise required:

• Meets degree/educational requirements or has equivalent work experience for job code
• 8 to 12 years’ experience in relevant Middleware administration
• Able to deal with complex issues involving customers and vendors
• Strong skills in the administration of Java hosting platforms including but not limited to IBM WebSphere Application Server, WebSphere portal server and WCM administrator.
• Well experienced in common Linux distributions (RHEL, Solaris, Centos, etc.)
• Perform Installation, upgradation, migration of Middleware products
• Support standard software maintenance and application deployments to prod and non-prod environments by following project management office guidelines
• Demonstrate ability to automate and maintain automation for core job functions
• Advanced skills in platform administration tasks including installation, patching, clustering, log-shipping, and tuning
• Ability to work well within a team environment and participate in team projects
• Perform related duties as required and provide off-hours support for Middleware related issues
• Identify Root Cause and be able to apply preventive actions for environment specific Problems
• Available for off-hour deployments and provide 24x7 on-call production support for mission and business critical applications

Experience and Key Responsibilities:

WAS:

• Installation, configuration and management of IBM WebSphere Application Servers, Liberty profiles, IBM HTTP Servers, Apache/IIS on Windows, and Linux Operating Systems
• Automation of MW environment provisioning & application deployments
• Troubleshooting BAU issues with respect to applications.
• Major and minor fix pack upgrades of different middleware flavors
• SSL implementation and certificate renewal activity
• Identification & mitigation of risks if there is any
• Excellent understanding of ITIL process (Incident, Change and Problem management processes)

WebSphere portal server & WCM:

• Install, configure, and maintain WebSphere Portal Server software and related components. Implement and manage portal servers, nodes, and clusters.
• Install, configure, and maintain HCL Commerce Server and manage server farms, instances, and clusters.
• Keep the portal server software up to date by applying patches and updates.
• Administer commerce on Windows, Unix server’s environment.
• Support WCM Version updates/upgrades as per the vulnerabilities report Analysis. WCS versions V7, V8, V9 including the latest Feature Packs and Knowledge of using Admin Console tools etc.
• SSL certificates management in portal servers, renew the certificates. Good to have experience in venafi tool for certs management.
• Should have experience configuring WCS Build and Deploy and Dataload Utilities.
• Package your application as an EAR (Enterprise Archive) file or as a portal-ready WAR (Web Application Archive) file.
• Understanding of caching mechanism (ability to perform tasks like clearing cache etc.)
• Troubleshooting to find the right party for incident resolution and assigning to them within the defined SLA
• Provide technical support to end-users and resolve issues related to portal access and functionality.
• Analyze logs and proactively address issues.
• Manage the deployment of code changes and updates to the HCL Commerce Server.
• Work closely with development teams to coordinate release schedules.
• Provide training to L1/L2 team and end-users. Stay updated on industry best practices and share knowledge within the team.

Qualifications:

• 8-12 years of experience as an HCL Commerce Server Administrator.
• Strong knowledge of HCL Commerce architecture, administration, and configuration.
• Proficiency in scripting languages for automation tasks.
• Familiarity with web servers (e.g., Apache, IBM HTTP Server) and portal server.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and collaboration skills.

Additional Requirements:

• Should be flexible to work in 24X7 shift operations.
• Capable of handling escalation independently.
• IBM certified administrator.
• Industry certification in at least one of the cloud technologies.

Professional Attributes:

• Demonstrates strong communication skills (written and oral).
• Has strong project leadership capabilities involving virtual teams across regions and time zones.
• Proven ability to work in cross-cultural environments.
• Ability to interact with customers regarding business and technical information and issues.
• Demonstrates strong team building skills - ability to work as a team.