Senior Visa Operations (Implant)

Senior VISA Operations (Implant)
Educational Qualification: Graduate in any discipline
Experience: 2-5 Years
Location: Mumbai
Shift: Day

Key Responsibilities:

• Experience in managing the Visa stamping process as an implant executive or client management executive.
• Manage client expectations and deliverables effectively in a timely manner by setting up a seamless process that is process-oriented rather than people-dependent.
• In-depth knowledge of visa processing for North America, Europe, Middle East, and APAC countries.
• Maintain and manage the Visa Checklist for accuracy across all visa categories (Business, Work Visa, Dependent, and Tourist) for the listed regions.
• Ensure the checklist is maintained on a centralized server with version control and reviewed monthly or as changes occur.
• Validate visa applications and supporting documents for 100% accuracy in adherence to Consulate/Embassy requirements.
• Guide employees/client SPOC on mandatory consulate/embassy requirements for visa submissions.
• Share accurate visa information with client SPOC/applicants in response to their queries.
• Coordinate with the TTK Back-office team for process updates or collection/submission of applications/passports at VFS/consulates.
• Communicate immigration alerts/changes to the client SPOC at regular intervals.
• Build good rapport with VFS Global and Embassy/Consulate officials.
• Collaborate with the client SPOC/employees to understand client requirements and deliver as per agreed terms and conditions.
• Create a knowledge base of operational activities and update the database with the latest regulations/immigration acts and visa checklists.
• Propose innovative ways for process enhancement that are effective and efficient, sharing knowledge with the team in real-time (Case Study/Experience sharing).
• Prepare covering/support letters for visa applications.
• Communicate with employees and managers/client SPOC on the progress of applications.
• Adapt and learn new geographies based on business requirements.
• Coordinate and track all immigration activities in the end-to-end process.
• Maintain MIS and reports, presenting weekly or monthly reports to the Ops head with detailed analysis and trends.

Candidate Profile:

• Hands-on experience in drafting and managing US non-immigration worker visa petitions.
• Very good communication skills, both oral and written, with a willingness to learn and be a self-starter.
• Good knowledge of the visa process for the USA, EMEA, and APAC regions is mandatory.
• Ability to work on Excel and create reports.
• Prior experience as an implant executive at the client's location is an added advantage.
• Knowledge of immigration laws.
• Good team player.
• Able to work efficiently with minimal supervision and handle work pressure while being flexible in learning new areas.