Senior Specialist - Insurance Operations

Company: Marsh

Description:

We are seeking a talented individual to join our Operations team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Senior Specialist– Insurance Operations

The Senior Specialist will provide essential support to Client Executives and Brokers, facilitating the placement of policies and delivering exceptional client service within the Placement value stream.

We will count on you to:

• Ensure compliance with internal targets related to error reduction, quality checking, and processing.
• Develop and maintain productive relationships with CE/Broker and Policy Servicing teams.
• Ensure all documentation complies with Marsh Procedures, Marsh Compliance Standards, and regulatory guidelines.
• Assist Client Executives and Brokers in managing placements within the Marsh systems.
• File necessary documentation in the Marsh systems and support internal and external teams with updates.
• Prepare Slips/Quotes, Contracts, Endorsements document templates, adapting them based on client information and input from Broking teams.
• Review renewal reports, identifying unnecessary risks and ensuring all documents are accurate and ready for renewal.
• Monitor and manage workflow, coordinating the flow of business into Placement Teams.

Process Management:

• Manage own queue of work to ensure timely delivery on all cases as per SLA.
• Understand process steps and guidance and process cases as per process guidelines and checklist.
• Escalate delays and queries appropriately after due investigation.
• Identify gaps and anomalies in information provided to ensure process completeness before submission for client delivery.
• Ensure quality of data provided by taking end-to-end responsibility of process delivery.

Risk & Compliance:

• Ensure adherence to Compliance and operate within the guidelines of internal and external regulators.
• Have working knowledge of the core product principles and regulations that govern the products.
• Ensure that all statutory and company regulations are followed while processing work to protect clients, colleagues and the business interests of the company.

What you need to have:

• Graduate with a minimum of 4 years of experience.
• Process knowledge of broking business and insurance terminologies.
• Ability to prioritize and handle multiple tasks during peak volume periods.
• Collaborative mindset across levels and teams.
• Good command on MS Office applications (MS-Excel, MS-Word).
• Decision making and Problem solving skills.
• High attention to detail.
• Good relationship skills, Proven ability to work on functional initiatives.

What makes you stand out?

• Adaptable communicator, facilitator, influencer and problem solver.
• Certification in Insurance domain.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.