Senior Manager - Delivery

Department: Operations

Job Summary:

We are seeking a highly motivated and experienced Manager - Operations to oversee the day-to-day operations of the company. The ideal candidate will be responsible for streamlining processes, managing a team, optimizing productivity, and ensuring smooth operational execution. This position demands strong leadership skills, operational expertise, and the ability to drive efficiency improvements across all operational areas.

Key Responsibilities:

1. Operations Management:
   1. Oversee daily operational activities to ensure efficient and effective operations.
   2. Monitor and improve performance metrics such as cost control, productivity, quality, and on-time delivery.
   3. Identify operational issues and proactively implement solutions.
   4. Develop and implement operational strategies to achieve short-term and long-term business goals.
2. Team Leadership:
   1. Lead, mentor, and motivate a team of operational staff to achieve goals and objectives.
   2. Conduct regular team meetings, performance reviews, and training programs.
   3. Foster a positive work environment and ensure adherence to company policies and procedures.
3. Process Optimization:
   1. Analyze workflows and operational processes, identifying areas for improvement.
   2. Implement process improvements to increase efficiency, reduce costs, and enhance customer satisfaction.
   3. Utilize technology and systems to automate and streamline operations.
4. Quality Assurance:
   1. Establish and monitor key performance indicators (KPIs) to track quality and operational standards.
   2. Ensure adherence to company quality policies and regulatory requirements.
   3. Resolve customer issues and complaints promptly, ensuring customer satisfaction.
5. Cross-Department Collaboration:
   1. Work closely with other departments (Sales, HR, Finance, etc.) to ensure smooth collaboration and alignment of business objectives.
   2. Assist in forecasting and planning to meet operational demands and business needs.
6. Reporting & Analysis:
   1. Prepare regular reports on operational performance, including productivity, costs, and quality.
   2. Present analysis and recommendations to senior management for strategic decision-making.

Qualifications & Skills:

1. Education:
   1. Bachelors degree or a Masters degree or relevant certifications is a plus.
2. Experience:
   1. 10-15 years of experience in operations management in US healthcare (AR, Coding or Billing).
   2. Proven track record of managing teams, driving process improvements, and achieving operational goals.
3. Skills:
   1. Strong leadership and team management skills.
   2. Excellent problem-solving and decision-making abilities.
   3. Proficiency in using operational management tools and software.
   4. Strong organizational and multitasking skills.
   5. Excellent communication skills, both written and verbal.
   6. Knowledge of budgeting and financial management.
   7. Ability to adapt to changing business needs and priorities.
4. Personal Attributes:
   1. Detail-oriented with a focus on efficiency and quality.
   2. Strategic thinker with a hands-on approach to execution.
   3. Proactive, self-motivated, and results-driven.