Scrum Master

Join us at Zoetis India Capability Center (ZICC) in Hyderabad, where innovation meets excellence. As part of the world's leading animal healthcare company, ZICC is at the forefront of driving transformative advancements and applying technology to solve the most complex problems. Our mission is to ensure sustainable growth and maintain a competitive edge for Zoetis globally by leveraging the exceptional talent in India.
At ZICC, you'll be part of a dynamic team that partners with colleagues worldwide, embodying the true spirit of One Zoetis. Together, we ensure seamless integration and collaboration, fostering an environment where your contributions can make a real impact. Be a part of our journey to pioneer innovation and drive the future of animal health.

The Scrum Master/Team Coach (SM/TC) is a servant leader and coach for an Agile Team and supports the team in delivering value. This role will help mature the Agile Team through Agile values, principles, and practices and will facilitate impediment removal and foster an environment for high-performing teams.
This role is responsible for facilitating and guiding the scrum team in adopting and implementing the Scrum framework – which includes organizing and leading Scrum ceremonies, removing impediments, promoting collaboration and ensuring adherence to Scrum principles and values.

This role is a crucial member of the Customer Engagement team responsible for implementing and maintaining the Scrum framework. This person will be working closely with the scrum teams composed of but not limited to Developers, Product Owners, Business Analysts, Project Manager, Testers and stakeholders such as Business Process Owners, ZTD Business Partners, and other technical teams to understand business need and drive value delivery.

POSITION RESPONSIBILITIES

• Facilitate regular Program Increment (PI) Planning which includes preparation for the PI planning, drafting of the PI plans, coordination with other teams, creation of the PI objectives, and review of the final plan. 5%
• Facilitate backlog refinement with Product Owner and other team members 15%
• Ensure Technical and Functional Grooming's are held and effective following the Scrum framework 15%
• Facilitate Scrum of Scrums Meeting to enable the team to plan and coordinate the week’s work and inspect progress toward the sprint plan. 15%
• Ensure teams review and demo their progress and gather feedback to improve the solution under development. Facilitates team retrospectives and creation of an improvement backlog 15%
• Actively collects and reviews metrics and identifies opportunities for improvements 15%
• Identify and resolve team challenges/conflicts and remove impediments in every sprint 15%
• Coach stakeholders and non-agile team members on effective interactions and best practices on Agile methodology 5%

ORGANIZATIONAL RELATIONSHIPS
ZTD, Business Stakeholders, Vendors

EDUCATION AND EXPERIENCE
• Bachelor's degree or equivalent combination of related work experience/schooling
• Minimum of 5+ years as a Scrum Master/Team Coach in large enterprise
• Scrum Master Certification

TECHNICAL SKILLS REQUIREMENTS
Basic Qualifications:
• Extensive experience in the practice and application of Agile framework such as Kanban, Scrum, and SAFe.
• 3-5 years' experience in IT project management
• Good experience with Agile technologies and tools such as Jira and Confluence
• Deep understanding of the Salesforce product suite including Sales Cloud, Service Cloud, Communities, NetZero Cloud, and AppExchange Solutions
• Excellent written and verbal communication and presentation skills

Preferred Skills:
PHYSICAL POSITION REQUIREMENTS
Availability to work between 1pm IST to 10pm IST hours (minimum 3 hours of overlap with US ET Time zone)

Full time