Program Manager - Customer Data Platform

# Experience on CDP (Customer Data Platform)

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com. Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven. We enable healthcare organizations to be future-ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

Roles & Responsibilities

• Program Leadership: The CDP Program Manager is a strategic leadership role responsible for managing the Salesforce Data Cloud practice, ensuring seamless alignment with business objectives and marketing strategies to drive impactful outcomes.
• CDP Strategy & Capability Development: Lead end-to-end capability development by identifying, prioritizing, and executing CDP projects to enhance customer engagement and business impact.
• Client Project Execution & Technical Alignment: Oversee end-to-end execution of CDP projects for clients, working closely with technical teams, including developers, to ensure seamless implementation and delivery.
• Team & Vendor Management: Manage relationships with CDP vendors, agencies, and internal teams to ensure smooth project execution.
• Innovation & Best Practices: Stay updated with industry trends, emerging CDP technologies, and best practices to drive continuous improvement.
• Stakeholder Management: Collaborate with marketing, analytics, IT, and business teams to drive CDP adoption and enhance cross-functional alignment.

Must Have

• Education: MBA from a Tier-1 or Tier-2 college, plus a Bachelor's or Master's degree in a technology-related field (e.g., Engineering, Computer Science, IT, etc.).
• Experience: 5+ years of relevant work experience, including at least 3 years leading digital transformation projects and building digital capabilities.
• Project & Team Management: Proven experience in managing teams, delivering projects, and engaging with clients in the digital space.
• Technical Proficiency: Strong knowledge of Microsoft Office products (Excel, PowerPoint, Word).
• Business & Process Management: Strong analytical skills to identify improvement opportunities and execute/manage projects effectively.
• Data-Driven Approach: Ability to analyze data, operate with partial information and ambiguity, and demonstrate a track record of high performance.

Good to Have

• Industry Knowledge: Experience in Life Sciences, Healthcare, or Pharma marketing.
• MarTech Experience: Exposure to digital marketing technologies such as omnichannel campaign management, digital advertising, web tagging, and web analytics.
• Reporting & Analytics: Experience in creating dashboards, insights, and reporting.

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.