Manager HR Services & Process Management

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position: HR Services & Process Management

Role Overview: As a member of HR Services, you'll support in driving transformative change and run high-impact projects for the HR Operations Center of Excellence (COE) for India along with the Implementation Lead. You'll implement and oversee a disciplined project management framework, ensuring initiatives are well-managed, timely, and effectively communicated. Your expertise will be crucial in driving successful execution and lasting impact across HR Operations initiatives.

You will help resolve queries (such as HR policies, processes, procedures, or practices) channeled from our HR shared services centers that come from employees, managers, and HR professionals that are aligned and consistent with JLL India HR policies and/or local laws and regulations of India.

Key Responsibilities in Process Management:

• Implement and maintain project management discipline, ensuring successful project execution and stakeholder engagement.
• Develop project management toolkits and communication frameworks to enhance consistency and efficiency.
• Lead project planning, resource allocation, timeline management, and smooth transitions for HR Operations initiatives.
• Implement ambassador programs and feedback mechanisms to foster continuous improvement.
• Engage effectively with stakeholders, providing updates and aligning projects with business goals.
• Work cross-functionally with the HR Process, JLLT HR Tech, and HR Strategy & Enablement Teams.

Key Responsibilities in HR Services:

• Collaborate on complex queries with various HR experts (internally & externally) to ensure a sound and consistent response that aligns with JLL India HR policies and local laws and regulations of India.
• Undertake HR transactions specific to Aurangabad that are not carried out by the HR shared service centers.
• Promote and be a change agent on the use of the HR Direct Portal as a one-stop to search on all HR queries and to raise any help directly via the portal for any HR request.
• Actively identify areas for continuous improvement in our policies, processes, and knowledge (HR portal) that result in effective and efficient function of HRBS leading to improved employee experience or savings of time & labor in the operations.
• Involve in local, regional, and global project teams to bring about One JLL HR policies, processes, and knowledge to provide the same experience for all JLL employees without compromising local laws and regulations.
• Lead the coordination, creation, and implementation of HR processes, policies, and standard operating procedures, as well as publishing these contents or knowledge in the HR portal.
• From the identified service gaps, carry out root cause analysis, gather supporting data via HRIS systems, identify the gaps in policy, process, or internal controls, to find immediate and long-term solutions in collaboration with other HR professionals.
• Ensure data in our HRIS systems are accurate and up to date to support various HR reporting and data collections. Escalate gaps and help coordinate with respective stakeholders to correct and update the data in the systems.
• Ensure the HR processes comply with control standards put in place by JLL HR and align with local regulatory requirements.
• Involve in efforts to gather data, consolidate, and consult internal HR professionals to complete surveys or questionnaires as part of regulatory reporting.
• You will be responsible for the end-to-end payroll activities for all JLL entities to ensure timely salary payout for all employees (including active employees and all leavers). This includes overtime pay, annual bonuses, commissions, allowances, one-time payments, etc. either in the scheduled pay cycle or off-cycle.
• You will monitor, coordinate, and liaise all payroll events and activities, i.e., CPF submission, tax clearance, NS claims, etc. required with the relevant authorities to ensure controls and compliance are aligned with local laws and regulations with regards to payout.
• You will be involved or required to lead in either JLL HR initiatives that result in salary payout (i.e., annual performance bonuses, etc.) or as required by local regulators, i.e., employee annual tax reporting, etc.
• You will be involved and required to lead the implementation and operations for Benefits Policy for all JLL employees with Reward CoE, insurance brokers, and insurance providers. Also involve or lead in the data gathering and analysis of existing usage.
• You will also be required to improve internal payroll activities or processes to ensure they meet JLL payroll controls or compliance with local regulators with the aim of achieving effectiveness and efficiency.

Required Skills and Experience:

• Strong organizational and time management skills
• Excellent written and verbal communication abilities
• Proficiency in creating and implementing project management frameworks and tools
• Excellent problem-solving and analytical skills
• Expertise in stakeholder management and cross-functional team engagement
• Proactive, results-oriented mindset with a focus on continuous improvement
• Ability to understand core HR management practices, processes, procedures, and policies that are aligned with local laws and regulations.
• Ability to use Microsoft Excel for data analysis and reporting
• Pay attention to detail, manage competing priorities, organized and plan ahead
• Ability to think critically within the HR space to connect the dots from various HR policies and processes.
• Ability to collaborate and build positive interactions with other HR professionals

Preferred Qualifications:

• Bachelor’s degree or equivalent work experience
• 6-7 years of experience in a corporate HR role preferred
• 6-7 years minimum of experience in a project management or client service role preferred

Location:

On-site – Gurugram, HR

Scheduled Weekly Hours:

40

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!