Learning and Development (L&D) Operations Administrator

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Summary

The International Sales Organization (ISO) Sales Enablement Academy (SEA) charter is to ensure Lenovo’s teams of sellers have the skills, knowledge, and behaviors needed to be the premier sellers in Lenovo’s Channel and Customer-facing markets.

As a Learning and Development (LD) Operations Administrator, you play a key role in supporting our Learning Management System (LMS) expert and ensuring the smooth execution of various LD initiatives. Your responsibilities include LMS management, participation tracking and reporting, learning session coordination, assisting with stakeholder communication updates, and other tasks that could arise to support the success of the LD team.

Members of the ISO SEA team are highly collaborative, innovative, and quality-focused with the singular goal to build one of the best Learning and Development organizations in the industry. As a member of this team, you bring high motivation, innovation balanced with practicality, and ingenuity.

This position is an excellent opportunity to gain hands-on experience and start your career in LD at a leading technology company.

Key Responsibilities

• Learning Management System (LMS) support
  • Assist in uploading courses, creating classes, and setting up quizzes and assessments
  • Maintain learning plans and certifications as directed by the LMS expert
  • Provide support for LMS-related queries and troubleshooting
• Attendance tracking and reporting support
  • Generate and maintain training progress reports, participant completion rates, and other key metrics
  • Support data validation and ensure the accuracy of reports and dashboards
• LD learning session support
  • Support the LD team in planning and executing end-to-end learning session logistics, including sending invites, tracking participant attendance, and ensuring full participant completion
  • Ensure all necessary materials and resources are prepared and distributed for training sessions
• Stakeholder communication support
  • Assist in updating communications to stakeholders on the progress of learning initiatives
  • Act as a point of contact for internal teams, ensuring alignment and smooth collaboration

• Excellent working with details and detailed processes
• Able to quickly build expertise using various learning-related systems, tools, and applications, such as those used to collect participant feedback data, learning program development and delivery status
• Able to organize time and materials to complete complex tasks within deadlines
• Able to build productive relationships with ISO SEA team members and internal partners across Lenovo’s world-wide geographies
• Flexibility and adaptability to take on additional responsibilities as the role evolves and organizational needs change
• Excellent written and oral communications skills

• Minimum requirement: Bachelor’s degree

• Basic understanding of computer systems and software applications; familiarity with LMS platforms is a plus but not required
• Proficient using Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong analytical, problem-solving, and communication skills
• Able to handle multiple tasks and manage priorities effectively
• Eagerness to learn and solve problems as they arise