L3 Windows Engineer

Qualifications: B. Tech/B.E. Computers/IT, Graduation/PG in Computers/IT

Certifications: MCSE, VCA/VCP, ITIL

Experience: 9-15 Years

Skills:

1. Windows Expert preferably on Windows Server, VMware, Citrix Xen, Nutanix platform.
2. Knowledge of monitoring & Management tools like Logic Monitor, vCentre, SolarWinds etc.
3. Advanced Windows OS installation, configuration and troubleshooting.
4. Good knowledge of OS performance fine-tuning.
5. Knowledge of SCCM, Patch Management.
6. Sound knowledge on services like DNS, DHCP and Active Directory.
7. Awareness of storage and multipathing.
8. Advanced Microsoft cluster configuration and troubleshooting.
9. Virtualization configuration, troubleshooting of day-to-day issues and performance fine-tuning.
10. Knowledge of VDI environment.
11. Knowledge of Citrix Xen Center.
12. Worked on native backup tools and commercial backup software.
13. Advanced IIS administration/troubleshooting and fine-tuning of service.
14. Worked on hardware from different vendors.
15. Hardware RAID configuration and troubleshooting.
16. Cross-platform awareness.
17. Good knowledge of MSSQL and troubleshooting between OS and database.
18. NOC & Datacenter experience.

Roles & Responsibilities:

1. Working knowledge of ITSM tools like Service Now (Preferred).
2. Carry out complex troubleshooting on Windows Server OS.
3. Participate in Change Management meetings, review technical designs.
4. Sync up with management, prepare performance reports.
5. Train/monitor L1/L2 teams, handle major incidents.
6. Technically update the tickets in the ticketing system for all issues handled/worked upon.
7. Work on Change requests and take them towards closure as per defined timelines.
8. Participate in architecture designing, executions.
9. Follow up with vendors for hardware & software whenever required and resolve issues by minimizing downtimes.
10. Performance analysis of data using monitoring tools.
11. Identify performance improvement areas and plan for execution.
12. Carry out OS, application and firmware upgrades as required.
13. Implementation of solutions as per scope defined.
14. Identify performance bottlenecks and mitigate them.
15. Work towards automation of day-to-day tasks.
16. Follow the approval process for patch management, OS, and firmware upgrades.
17. Troubleshoot VDI issues.
18. Work on problem tickets, identify root cause, review RCA documents.
19. Manage and troubleshoot virtualization platforms.
20. Update tickets in the ticketing tool.
21. Should have knowledge and understanding of user problems and work towards their resolution in a timely and efficient manner for improving customer experience.
22. Should work towards enhancement of skill set on a continual basis.
23. Coordinate with onsite team for updates/KT/documentations/tasks.