Infosys BPM Limited Hiring For We are hiring for Service Desk skill and please walk-in for inte[...]

Greeting from Infosys BPM Ltd.,

We are hiring for Service Desk skill and please walk-in for interview on 20th October at Bangalore.

Note: Please carry a copy of this email to the venue and make sure you register your application before attending the walk-in. Please use the below link to apply and register your application. Please mention Candidate ID on top of the Resume Apply Here

Interview details:

Interview Time: 10 AM till 12.30 PM

Interview Venue:
Ecity- Focus Tower Venue
Infosys BPM Ltd, Focus Tower Plot No.25 and 23,
Konappana Agrahara Village,
Electronics City, Bengaluru, Karnataka 560100

Things to remember while entering the campus:

• Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team.
• You would need to produce a valid negative RT-PCR report (72 hours) in case of single vaccination or if you have travelled between states despite being dual vaccinated.
• Please wear masks, and follow Covid protocols.

Documents to Carry:

• Carry 2 copies of your updated resume.
• Carry any 2 photo identity proofs (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents need to be available for verification (10th, 12th, Graduation (Sem Wise Marksheet, CMM, Provisional and Original Degree)).

Please find below Job Description for your reference:

Title: Service Desk

• Graduation with 15 years full-time education is mandatory; candidates need to have a degree completion certificate with complete mark sheets. No undergraduates.
• Excellent communication skills CEFR: B1, C1, C2.
• Minimum 1 year work experience on Service Desk with good knowledge of VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS Teams, BIOS.
• Experience on ServiceNow, Remedy, Control M or similar ticketing tool with knowledge of ticket priority and severity.
• Knowledge of Service requests and incidents and should be able to communicate the difference between Service Requests and Incidents.
• Knowledge of Incident Management lifecycle.
• Aware of current role SLA and Metrics handled.
• Talents should be based out of Bangalore or Pune.
• Work from Office is mandatory; no option for hybrid and WFH.
• 24*7 Shifts are mandatory.