Infosys BPM Limited Hiring For We are hiring for Service Desk – IDAM skill and please walk-in f[...]

Greeting from Infosys BPM Ltd.

We are hiring for Service Desk skill and please walk-in for an interview on 17th October at Bangalore.

Note: Please carry a copy of this email to the venue and make sure you register your application before attending the walk-in. Please use the below link to apply and register your application. Please mention Candidate ID on top of the Resume: Apply Here

Referral ID: PROGEN-HRODirect-121907

Interview Details:

Interview Time: 10 AM till 12.30 PM

Interview Venue:
Ecity- Focus Tower Venue:
Infosys BPM Ltd, Focus Tower Plot No.25 and 23,
Konappana Agrahara Village,
Electronics City, Bengaluru, Karnataka 560100

Things to remember while entering the campus:

• Keep your double dose vaccination certificate handy while entering the campus. There will be random checks at the gate by the Security team.
• You would need to produce a valid negative RT-PCR report (72 hours) in case of single vaccination or if you have travelled between states despite being dual vaccinated.
• Please wear masks and follow Covid protocols.

Documents to Carry:

• Carry 2 copies of your updated resume.
• Carry any 2 photo identity proofs (PAN Card/Driving License/Voter ID card/Passport).
• All original education documents need to be available for verification (10th, 12th, Graduation (Sem Wise Marksheet, CMM, Provisional and Original Degree)).

Please find below the Job Description for your reference:

Title: Service Desk-IDAM

• Graduation with 15 years of full-time education is mandatory; candidates need to have a degree completion certificate with complete mark sheets. No undergraduates.
• Excellent communication skills (CEFR: B1, C1, C2).
• Minimum 2 years of work experience on Service Desk with good knowledge of VPN, O365, remote support, active directory, troubleshooting printer issues, BitLocker, MS Teams, BIOS.
• Experience on ServiceNow, Remedy, Control M or similar ticketing tool with knowledge of ticket priority and severity.
• Experience in identity and access management.
• Knowledge of Service requests and incidents and should be able to communicate the difference between Service Requests and Incidents.
• Knowledge of Incident Management lifecycle.
• Aware of current role SLA and Metrics handled.
• Candidates should be based out of Bangalore or Pune.
• Work from Office is mandatory; no option for hybrid and WFH.
• 24*7 shifts are mandatory.