HCL Technologies Limited Hiring For CONSULTANT at Hyderabad / SecunderabadTelangana

Job Description (Posting)

Networks Data L3

Excellent IP networking fundamentals and extensive experience in the application of IP protocols.
In-depth knowledge of OSPF, EIGRP and BGP with experience administering these protocols in large, distributed networks.
Manage and troubleshoot complex enterprise routing with BGP, OSPF, and QoS.
Manage and troubleshoot switch networks configured with MST, RPVST, Ether-channel, Dot1Q Trunking, Pruning, etc.
Handle and troubleshoot DC setups with VPN (DMVPN, L2L, and AnyConnect) tunnels configured on Cisco Routers and ASA boxes.
Handle and troubleshoot Cisco NEXUS switches (5000, 7000, 6000, 9000 series) configured with VDC, VPC, FEX, OTV.
In-depth knowledge of and experience with Cisco 29xx, 36xx, 37xx, 38xx, 43xx, 65xx, ASR 1000 & 4000 ISR Gen series platforms.
Enterprise WLAN infrastructure such as Access Points from Cisco, Aruba, Juniper, etc., and the management platform WLAN Controllers.
Good working understanding of cradle point 4G/5G WAN routers and management of Out of Band usage would be beneficial.
Excellent network analysis fundamentals and robust troubleshooting skills.
Deep understanding of TCP internals, especially across wide area networks.
Seven or more years of experience in a similar environment.
Good communication and documentation skills.
Candidates should also have significant past experience and expertise in many of the following protocols and technologies: 802.3, 802.1d VLANs/STP, IPv4, TCP, BGP, OSPF, HSRP/GLBP, TACACS, DNS, DHCP, HTTP.
Provide specialized hardware/software/network problem diagnosis/resolution for customer networks.
Provide support to Network hardware/software/configuration as assigned by Level 2 Network team. Timely closure of Problem Incidents.
Act as an escalation point for Level 2 engineers.

Added Advantages

Preferably possessing Juniper certification such as JNCIA-Junos, JNCIS-ENT, and JNCIP-ENT and/or similarly CCNA and CCNP as an added advantage.
Cisco WLAN Controller experience.
Handle and troubleshoot Cisco load balancing solutions (F5 Load Balancer).
Experience with firewalls.

Responsibilities

1. Independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.
2. Provide support for on-call escalations or L3 level support and conduct incident and problem management.
3. Work on value-adding activities such as knowledge base update and management, training freshers, coaching analysts, and participating in hiring drives.
4. Adhere to quality standards, regulatory requirements, and company policies.
5. Ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or reopened cases.
6. Participate or contribute to EN business in the creation of proposals to drive Service Improvement Plans.

Qualification

B-Tech

Skill (Primary)

Data Center-Network Data-Network Data