Inbound Team Lead

DESCRIPTION

Job summary
Introduction
Amazon is seeking bright, motivated and hardworking individuals to fill Team Lead Position at our FC (Fulfillment Center). The ideal candidate possesses a strong work ethic, attention to detail, the ability to meet deadlines, and a commitment to customer service as it relates to product fulfillment. This position may be required to receive products using radio frequency scanners, relocate products using forklifts, pallet jacks, and walkies-riders. Team Lead may also be required to pick customer orders on all levels of a multi-level mezzanine, pack and ship customer orders, and troubleshoot problems to resolution. Team Leads are expected to understand all aspects of production, adhere to strict safety, quality, and production standards, and be willing to work in multiple shifts. The position also requires a strong willingness on the part of the candidate to fit into any role that needs to be performed in the fulfillment center, not limited to picking an order, stowing a cart, and loading or unloading material. The job is demanding and filled with learning and fun, as we aim to provide the best services to our customers at all times.

Team Lead Best Behavior

1. Listening to associates and being supportive to managers.
2. Answering requests and always getting back to people.
3. Leading by example, doing what we say and acting how we say.
4. Being approachable, talking to employees to know how L&D can be better, and contributing towards employees' jobs.
5. Exhibiting the best behavior while at work.
6. Always being up to date with the latest techniques, tools, and processes.
7. Being right, honest, and willing to accept mistakes.
8. Being willing to push their limits and accept more responsibilities.

Key Job Responsibilities

1. Managing shifts (Day/Night) in Inbound operation with labor planning and execution on a daily basis for various inbound flows.
2. Preparing SOS plans, allocating labor, leading flow meetings, and directing and assigning job duties for FC Associates.
3. Monitoring and mentoring associates on productivity, quality, and safety, and leading the team of PAs and problem solvers efficiently.
4. Analyzing and sharing various shift reports and escalating system-related issues to leadership in a timely manner.
5. Responsible for shift productivity and quality and associated action plans.
6. Preparing and implementing training and development plans for associates.
7. Conducting 4M and 5S audits for the respective workstations on a daily basis.
8. Ensuring FC associates have proper tools to perform the job and coordinating repair or replacement as necessary.
9. Standing in for Area Manager.

A Day in the Life
Candidates will get varied opportunities to manage entire FC Inbound operations and work on improvement projects.

BASIC QUALIFICATIONS

• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications

PREFERRED QUALIFICATIONS

• Experience in e-commerce, retail, or advertising

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.