Customer Service Representative - India - Mumbai Chat

Foundever India Pvt Ltd is a world-leading BPO that handles 3 million contacts every day, employs 60,000 employees worldwide, and operates 145 centers in 27 countries. We serve 350 clients in 36 languages and have been rated No.1 Contact Center Globally by the Black Book of Outsourcing for the second time in a row.

Answer inbound calls within the guidelines/goals established by the client and management. Consistently achieve call quality goals to meet client and customer satisfaction goals.

Foundever is hiring for the International Technical Support Voice Process.

• Age: 18 years to 35 years
• Minimum Qualification: Intermediate (or +2 equivalent)
• Maximum Qualification: Graduates (Undergrads can be considered but should not be regular college students)
• Experience: Any Under Grad or Graduate Freshers
• Communication Skills: Exceptional spoken skills in English
• Shifts: Rotational shifts (Should be comfortable to work in all shifts)

Salary: As per market standards

Any candidate applying for this position should be okay to work from the office.

• International Voice (Technical Support)
• Responsibility: Provide Technical Support to International Customers
• Shift Timings: Should be flexible to work in US Rotational Shifts
• Desired Skills: Need excellent communication skills in English
• Must-Have: Strong technical knowledge (hardware, software, and networking concepts)
• Working Days: 5 days working
• Weekly Offs: 2 week offs (Rotational and Split)
• Transport: Home pickup and home drop
• Rounds of Interview: JAM, HR, Voice and Accent, Tech Test, Operations Round

All interviews will happen over telephonic or Skype.

Any candidate applying for this position should be okay to work from the office.

The selected candidates should be able to join ASAP and have all documents handy for background verification.

You can refer your friends too!

High school diploma or equivalent

• Call center experience a plus