Customer Relationship Management Consultant

Customer Relationship Management Consultant

Job Title: Salesforce CRM Analytics Lead

Location: Pune

Company Description: Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.

Job Description:

• Work with stakeholders to gather and analyze business requirements for analytics and reporting needs.
• Design and develop Salesforce CRM Analytics datasets, lenses, dashboards, and stories to provide actionable insights and drive data-driven decision-making.
• Configure and customize Salesforce CRM Analytics applications to meet specific business requirements, leveraging features such as SAQL (Salesforce Analytics Query Language), dataflows, and recipes.
• Integrate Salesforce CRM Analytics with external data sources, including Salesforce CRM data, ERP systems, and other third-party applications.
• Optimize performance and scalability of Salesforce CRM Analytics solutions, ensuring efficient data processing, storage, and visualization.
• Conduct training and provide technical support to ensure successful adoption and utilization of Salesforce CRM Analytics solutions.

Experience:

6-9 years with experience in Salesforce development as well.

Seniority Level:

Mid-Senior level

Employment Type:

Full-time

Job Function:

Information Technology

Industries:

Technology, Information and Media