Customer Care Manager

Responsibilities & Key Deliverables

Analyse the technical complaints of the vehicle in the field.

Rectify defects in vehicles / overhaul aggregates.

Maintain and handle internet based warranty.

Ensure implementation of service processes at channel partners.

Development of secondary channel.

Feed back on companys as well as competitors products.

Training of service managers.

Work out special service support for strategic customers with channel partners.

Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.

Secondary network for spare parts sales.

Guide channel partners for manpower/facilities/equipment optimisation.

Ensure profitability of workshops of channel partners.

MIS on service.

Spare parts inventory management.

Managing service guarantee at the dealership.

Monthly visit to ASC and monitor his performance along with ASC coordinator.

Service camps on monthly basis.

Monthly visits to customer and update M Response data.

Preferred Industries

Education Qualification

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical.

General Experience

5 years and above.

Critical Experience

System Generated Core Skills

Customer Sensitivity

Service Orientation

Service Management

System Generated Secondary Skills

Consumer Focus

Dealer Relationship Management

Service Planning