Concentrix Looking for Technical Support II, IT Operations at Visakhapatnam, Andhra Pradesh

Job Description

The Technical Support II, IT Operations, provides end user support across the organization’s desktop, network, telephony and application(s) environment. The candidate will maintain, analyze, troubleshoot and repair/replace/upgrade computer systems, hardware, software and computer peripherals, as well as serve as an escalation point to ensure tickets/incidents are resolved according to SLAs. The position requires excellent communication skills, attention to detail and problem-solving capabilities. The candidate also needs to perform Asset Management, Asset Reconciliations, update the AST tool, manage e-Waste disposal, and maintain records of incoming/outgoing assets.

Responsibilities:

• Manage the site assets, receiving new IT assets from vendors as per BOM in the purchase order and coordinating with the requester to verify the shipment.
• Keep the asset inventory up to date on a daily basis.
• On-board new IT assets by putting bar code and bond stickers as per STPI/SEZ requirements.
• Adhere to IT Asset Management Process for end-to-end asset life cycle management.
• Update and administer asset databases, tracking the life cycle of all assets.
• Track asset inward and outward in Excel with correct status.
• Track new asset delivery with vendors post PO release.
• Manage the IT store by placing assets properly and labeling them neatly.
• Update the AST tool with mandatory attributes including tagging assets to the correct asset owner/end user.
• Handle HD tickets to support the replacement of faulty IT assets from the production floor and users.
• Coordinate with vendors for the repair of faulty assets in both warranty and AMC cases.
• Manage movement of IT assets as per SEZ/STPI/Domestic regulatory requirements.
• Coordinate with Global Logistics Team for new asset procurement and asset movement.
• Support new projects and ramp-up from an IT asset provisioning perspective.
• Repair faulty assets ensuring they are available for use, working with procurement and vendors.
• Maintain documents such as gate passes, purchase orders, and invoices.
• Support periodic IT store/in-use inventory reconciliation.
• Ensure availability of spare HW and SW at each location.
• Participate in internal and client IT asset audits ensuring compliance with mandatory attributes.
• Support de-bonding of assets as per statutory requirements.
• Assist with exit clearance of employees from an IT asset perspective as per HR processes.
• Support Request for Change (RFC) implementation.
• Provide MIS and reporting support.
• Have hands-on experience with end user computing devices like desktops, laptops, hard phones, and Wi-Fi devices.
• Handle IT ticket resolutions based on ITIL framework, maintaining systems compliance and audits as per COPC and ISO 27001 standards.
• Install PGP encryption software on all desktops/laptops to comply with IT and customer security policies.
• Manage desktop administration and BIOS password resets.
• Be willing to work in rotational shifts, predominantly in night shifts, in a 24/7 environment.

Location:
IND Visakhapatnam – SRK Destiny, 6th & 7th Flr

Language Requirements:
Time Type:
Full time