Company: GMR Enterprises Pvt Ltd GMR Group Looking for Lead – IT Business Services at India

Location: Hyderabad, IN

Company: GMR Enterprises Pvt Ltd GMR Group

JOB PURPOSE

To Establish and Implement business requirements of Airlines and ensure on time completion of requirements and business targets. Overall Control and Lead the check-in and baggage systems with high availability.

KEY ACCOUNTABILITIES

1. IT Business Services:
   Provision and account of all IT&C services to Airlines and Ground Handlers, to generate gross revenue from the services extended to them. Act as a SPOC for all IT support services and new services to existing/new stakeholders for additional revenue. Ensure timely billing of IT services to all stakeholders and submission of invoices to Finance team.
   
   Achieving IT revenue as per target assigned
2. Check-In and Baggage Systems:
   Administration, Configuration, Upgradation and Migration as per the airline requirements. To develop mutually beneficial relationships and manage crisis effectively.
   
   High availability of systems
3. Team Management:
   Continuous meetings with team members on regular basis for better understanding, coordination. Design training needs and growth plans for the team. Engage with the team members to motivate teamwork, understand and address concerns and provide a collaborative environment for them to develop.
   
   Employee Engagement Scores
4. Stakeholder Management:
   Manage the relations with all external and internal stakeholders with soft and courteous approach for fulfilling the requirements and to develop strong interpersonal relationships
   
   Nil Escalations and Crisis Management
5. Others:
   Monitor and Coordinate with Airlines IT and Airport Managers for Load Messages (LDM) to arrest Revenue leakage in Aero Sector. Single Point of Contact (SPOC) from IT for forums like AFCM and ARAT, closing the issues raised in the forum by coordinating with internal teams and vendors.
   
   0% missing LDM messages and Assure no pending issues from IT

EXTERNAL INTERACTIONS

Interact with Managers and IT teams for day to day operations, services, upgradations and load messages.
Interact with respective teams for issues related to check-in and baggage systems.
Interact with relevant stakeholders.

INTERNAL INTERACTIONS

Interact with team members for understanding their needs and guide them on issues.
Interact with other IT teams for services requests and operations support.
Interact with internal departments for new agreements and invoices.

EDUCATION QUALIFICATIONS

BTech with MBA or MCA

RELEVANT EXPERIENCE

12-15 years of experience in IT Retail or Business Services

COMPETENCIES

1. Communication: Ability to listen, interpret, simplify complex concepts, thoughts & ideas in verbal / non verbal form.
2. Decision Making: Ability to systematically think through a problem and its component parts, garner relevant information and not taking things at face value.
3. Business Insight: Ability to understand the implications of Business decisions and strive to enhance organizational performance.
4. Personal Effectiveness: Demonstrating responsibility & reliability through actions to manage critical and challenging situations.
5. Managing Performance: Effectively monitors and measures performance. Develops people and drive results.
6. Problem Solving: Ability to identify solutions exploring different options in gathered information.
7. Team Leadership, Teamwork & Interpersonal Influence: Capability to develop & converge individual potential to execute team objectives. Effectively intermingle and relate with individuals in a positive manner.
8. Execution and Operational Excellence: Ability and desire to execute with attention to detail, speed, accuracy and consistency.