Business Development Manager (BDM)

Basic Responsibilities

• Identify new business opportunities in order to generate revenue, improve profitability and help the business grow.
• Meet and exceed revenue expectations as per planned targets.

Conceptualize, plan and execute all activities with the objective of maintaining and expanding the brand as a relevant, sustainable and preferred brand for customers.

Organisational Relationship

Reporting to the General Manager

Responsibilities

• Conduct in-depth study and analysis of existing and potential avenues / untapped markets to optimize use of available infrastructure and resources.
• Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets.
• Generate leads, cold call prospective customers, meet with customers/clients face to face or over the phone, foster and develop relationships with customers/clients, and seek out the appropriate business leads.
• Drive processes and revenue goals with a priority area in catering by actively selling and upselling each business opportunity.
• Develop robust processes as well as appropriate sales policies and explore opportunities / possibilities for new business ventures / models.
• Analyze and interpret relevant data on international trends and competition mapping, keeping track of competition in the market and updated on information on release of tenders and bids.
• Keep abreast of the latest market environment and developments and strive for continuous improvement of services and products keeping in view the changing market scenario.
• Maintain close coordination with the quality control division on whether immediate and effective redress of customer complaints is carried out and steps to ensure that there is no recurrence of the same.
• Maintain close liaison and cordial relations with all clients and partners to promote business interests.
• Develop and execute a growth strategy focused both on financial gain and customer satisfaction.
• Maintain positive relationships with clients to obtain feedback and encourage continued patronage.

Qualifications

• B.Sc. in Hotel Management
• M.B.A. in Marketing

Experience

• 5+ years of experience as an A.M. in the HORECA sector

Industry: Catering / Hospitality / Airline or Food Service Industry

Knowledge, Skills, and Abilities

• Drive to seek new business and meet or exceed targets.
• Excellent telephone manner for making initial contact and for ongoing communication with customers and business associates.
• Interpersonal skills for building and developing relationships with clients.
• Written and verbal communication skills - needed for communicating with a range of people, both internally and externally, as well as presentation skills.
• Outstanding interpersonal skills and attention to detail.
• Ability to handle confidential and sensitive information.
• Proficient computer skills and knowledge.
• Ability to handle multiple guests and operational demands with a high degree of professionalism, often operating with time-sensitive deadlines.
• Teamworking skills and a collaborative approach to work.
• Excellent decision-making and negotiating skills.
• Project management and organizational skills.