Assistant Manager - Butler

Be among the first applicants.

Fairmont Hotels & Resorts

Udaipur

INR 3,00,000 - 5,00,000

Be among the first applicants.

3 days ago

Job description

Company Description

Your Fairmont Journey Starts Here:

Are you someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

Job Description

Butler Operations

To supervise Butler Supervisors and Butlers on duty.
To maintain the quality and consistency of standard and to train the Butlers on improvement areas.
To concentrate supervision on Floor Butlers, Reception Butler, Private Dining Butler and Butler Hotline.
To increase guest interaction and to drive the Trust you score of the property.
To assist the Head Butler in achieving the KPI of the department.
To ensure that all suites and rooms blocked for arrival are prepared on time prior to guest arrival.
To push all Butlers to compile and record guest preferences, likes and dislikes, and to track it in preference sheet.
To ensure through effective supervision that all services offered are always available, and provide alternatives.
Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
Responsible for promoting Palace facilities, services and products to the targeted guest group.
To assist Head Butler to resolve any issues.
To meet and welcome most of the guests personally.
To interact with guests as much as possible, to ascertain preferences, dislikes and overall experiences at Fairmont Udaipur Palace.
To regularly inspect the quality of service provided by all Butlers, and to ensure that all services are delivered according to standard.
To share with Head Butler any complaints, guest comments and problems.
To take appropriate action to resolve guests complaints (Housekeeping, Butlers, Front Desk, Concierge and Laundry).
To assist Front Office Department, Housekeeping Department and Food & Beverage Department for any basic requests to give quick and responsive service to the guests.
To maintain appropriate knowledge about the local area, events happening in Udaipur & around the world.
To supervise butler pantries.
To assist Head Butler for Operating Equipment inventory.
Check Butler’s grooming in accordance with hotel standard.
Work closely with Housekeeping to ensure correct room status at all times.
To handle any DND room within 24 hours.
Log security incidents and accidents in accordance with hotel policies and procedures.
Ensure all guests are being treated in an efficient and courteous manner that all Fairmont & Accor standards are being applied.
To support the implementation of Fairmont core values.

Qualifications

Diploma in Tourism / Hospitality Management.
Minimum 2 years of relevant experience in a similar capacity.
Excellent reading, writing and oral proficiency in English language.
Ability to speak other languages and basic understanding of local languages will be an advantage.
Good working knowledge of MS Excel, Word, & PowerPoint.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.