82013R-Contracts Administrator 3

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Juniper Networks
Bengaluru
INR 4,50,000 - 6,75,000
Be among the first applicants.
2 days ago
Job description
Job duties include:
  1. Review backlog regularly and take ownership of open service orders to set up related agreements as per defined process within SLA (Service Level Agreement)
  2. Maintain accurate order tracking files
  3. Procure, maintain & make available, data and associated reports on orders & agreements to the management periodically
  4. Coordinate with the global & theatre contracts team as required (while dealing with order issues/service delivery/logistics)
  5. Support global & theatre contracts team whenever required
  6. Build and strengthen relationships with customers through effective administration & monitoring of agreements and performance
  7. Recommend and implement procedures to improve process practices, techniques & efficiency
  8. Drive & perform regular quality checks
  9. Actively participate in team meetings
  10. Assist theatre team leader in terms of work assignment and ad hoc tasks
Technical competencies required:
  1. Graduate with 8+ years of experience preferably in a customer support/OM team
  2. Experience in service agreement and/or order administration will be an advantage
  3. Excellent oral and written communication skills
  4. Literacy in various PC applications & Microsoft office tools is a must
  5. Proficient in MS Excel and have a willingness to build on existing skills and learn new applications
  6. Experience in SAP will be a clear benefit
  7. Proactive in nature & take initiatives
  8. Possess good understanding of business processes
  9. Work in a fast paced environment and comply with tight deadlines.
  10. Successful record of communicating with internal and external customers
  11. Strong problem identification/analysis and solving skills
  12. Demonstrated process improvements
Skills Required:
  1. Good interpersonal skills
  2. Good organisational skills
  3. Attention to detail
  4. Ability to consistently meet deadlines without close supervision and management follow up
  5. Ability to multi-task
  6. Flexible (should be willing to work extra hours/weekends during quarter ends)
  7. Dependable
  8. Goal oriented
  9. Ability to adapt to change
  10. Ability to perform repetitive tasks of high volumes with high quality output
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