Sr Telecom Support Engineer, Chime SDK, null

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Sr Telecom Support Engineer, Chime SDK

Client:

Amazon Data Services Ireland Limited - A65

Location:

Ireland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

e7ea0826bd19

Job Views:

95

Posted:

03.03.2025

Expiry Date:

17.04.2025

Job Description:

Do you want to work on complex problems in the real-time communications space while building Amazon's communications platform powered by Amazon Web Services (AWS)? Are you looking for a fast-paced AWS team to apply your deep analytical and engineering skills to? The Amazon Chime SDK team builds APIs and SDKs to deliver Real Time Collaboration as an easy-to-use AWS service with the pay-for-what-you-use model. We enable AWS customers to build collaboration features like audio, video and chat into their existing applications and services. Customers start from a simple and familiar onboarding experience they are used to with AWS services with documentation and samples and build up to solving complex workflows with Bots interactions. We also build sticky differentiators for the service leveraging other AWS services like WorkDocs, Alexa, Comprehend, Transcribe, etc.

We believe in using AWS's scale, reliability, flexibility and ease of use to deliver early versions of this exciting software quickly and iteratively, to get customer feedback, and use the feedback to make data-driven and agile decisions. We rely on software engineers leveraging their own expertise and perspectives to drive quality into our product.

We are seeking a Sr Telecom Support Engineer with deep knowledge of SIP protocol and Linux/UNIX expertise to help us support and expand Amazon Chime’s telecom infrastructure. You will be part of a global team responsible for the day-to-day operations, deployment, and break/fix for our services. As a Sr Telecom Support Engineer, you will focus on complex and ambiguous problems for our customers and service, will be part of a follow-the-sun on-call team, and will handle critical event escalations.

BASIC QUALIFICATIONS

• 6+ years relevant engineering experience in a technical operations environment
• 3+ years of SIP/VoIP Telephony design and operational experience
• 2+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of telephony systems.

PREFERRED QUALIFICATIONS

• Proven networking and troubleshooting skills.
• Experience with telecom systems and protocols (SIP, RTP, PSTN)
• Familiar with open source SIP stacks
• Experience troubleshooting carrier and various connectivity issues both IP and TDM
• Solid understanding of the Linux Operating System
• Excellent TCP/IP networking fundamentals
• Must have excellent communication and documentation skills
• Expertise in many of the following technologies and protocols: BGP, OSPF, SIP, RTP, IP, TCP, UDP, DNS, DHCP, T1/E1, Ethernet, firewalls, IT security best practices
• Software development experience