Sales Development Representative

At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 67 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals.

Talented people are everywhere, and the right opportunity can be hard to come by. That’s why we’re focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by making learning more accessible for our learners, our instructors, and businesses around the world.

This hybrid position requires two days per week in our Dublin office.

About you

You’re an active listener and a determined person who thrives in a collaborative environment like ours. You want to use your skills to help others progress, whether that’s internally with your team or seeing the impact your work can have on people around the world as you help us expand into new markets. You’re ready for a challenge and aren’t afraid to try new ideas.

1. Continuous Learning – A strong desire to keep learning and growing, especially in technical competencies and organizational knowledge
2. Analytical Problem Solving – The ability to break down moderately complex problems and find effective solutions using cross-functional communication and systems thinking
3. Proactiveness and Initiative – Taking ownership of projects, prioritizing work independently, and leading moderately complex projects to completion
4. Team-Oriented Mindset – Valuing collaboration, mutual recognition of accomplishments, and fostering a culture of humility and collective pride
5. Adaptability in Technology – Comfort in using various technologies while maintaining services and optimizing code and processes

About this role

The SDR role is a critical front-end sales position where you will handle all Udemy Business inbound inquiries. As an SDR, you will conduct discovery conversations with potential customers and use your understanding of Udemy Business to identify how we could help businesses and their employees do whatever comes next.

What you'll be doing

1. Understand and convey the Udemy Business mission, value proposition, and product
2. Become a brand ambassador by getting to know and love the Udemy Business product and story
3. Maintain a high cadence of activities to develop inbound inquiries of Udemy Business through calls, video meetings, emails, and social media
4. Schedule product demonstrations with our Account Executives to further assess a prospect's business and potential for partnership with Udemy Business

What you’ll have

1. Fluency in English, Italian and Spanish languages
2. Self-motivated with a team player mentality, you’re passionate about your work
3. Ability to develop compelling customer stories that deliver results, with a strong attention to detail and active listening
4. Outstanding organisational and time-management skills, ability to prioritise tasks and manage ambiguity
5. Excellent communication, interpersonal, organizational and telephone skills
6. The ability and desire to work in a fast-paced, feedback-driven environment

Our Benefits Start With U

Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in Ireland:

• Core Benefits: Comprehensive medical, dental, life and income protection coverage
• Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement. 26 weeks paid maternity leave for birthing parents as well as a two-week “ease-back” program that enables parents to return part-time at full pay
• Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support
• Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development
• Retirement: 7% employer matching Defined Contribution Master Trust
• Holidays: 25 paid holidays throughout the year plus bank holidays

About our Dublin location

Dublin is where our Europe, Middle East, and Africa (EMEA) headquarters is located, which means it plays a major role in our mission of sharing knowledge and unlocking potential for learners, instructors, and businesses globally. We have a fantastic central Dublin location with a brand new building, purpose-built for us. We’ve invested a lot here and have seen huge growth in the EMEA market – which is why we see Dublin as a key location for the future of Udemy.

We have also been officially certified as a Great Place to Work in Ireland, recognizing our high-trust, high-performance workplace culture. With so many diverse perspectives, languages, and ethnicities coming together here, it’s no surprise that our Dublin office has been thriving.

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.