Customer Service Agent – German Speaking

Position: Customer Service Agent – German Speaking

Location: Dublin (20 minutes from city centre)

Type: Permanent

Hours of Work: 8 hour shifts. Rotating 8 week roster with day, evening, alternating weekends and 1 week of night shifts (nights worked remote).

Benefits: Pension Scheme, Health care + dental, Annual Leave of 25 days + 10 days public holidays, Free car parking / public transport subsidy and more.

Role: Hybrid Model – 3 days WFH & 2 days WFO (6 months onsite training)

Our client is seeking to employ a Customer Service Agent to join their team. This is an amazing chance to work with a team that is the heart of the business and excel at delivering a high level of customer service to our customers. Within the role, you will be responsible for supporting our customers’ needs via a variety of communication channels.

Your role will involve providing strong customer service and assisting with communication on a range of projects within the business dealing with NGOs globally, and international medical repatriation situations including implementation of administration processes. The ideal candidate will have strong analytical and administration skills and enjoy a fast-paced and varied role. You will have the opportunity to work in a role with a clear progression path, alongside an experienced team and gain excellent exposure.

The Role:

1. Provide high quality support service via phone, chat and email that exceeds all of their client’s expectations.
2. Respond to customer enquiries efficiently and professionally and liaising with other departments for support to ensure sufficient response is delivered. When required, ensure case ownership and follow up on your individual caseload.
3. Liaise with internal departments to ensure key metrics are met.
4. Ensure a faultless service for all clients.
5. Ensure accuracy in all correspondence and update the system accordingly.
6. Undertake additional tasks as delegated by the team leader and assist internally with administration as required.
7. Be committed to learn and develop extensive product knowledge in order to provide correct and timely information to clients and customers.
8. Follow guidelines and policies and continually remain updated.

The Candidate:

1. Fluency in written and spoken German is essential.
2. Additionally, fluency in English (C1) for communication purposes.
3. Preferably 1 year of experience in a customer service-related field.
4. Strong analytical and problem-solving abilities.
5. Excellent multitasking and timekeeping skills.
6. Working towards targets and team KPIs in a fast-paced environment.
7. Flexible & works well as part of a team.
8. Able to work independently, solve problems, and deal patiently with customers.
9. Excellent communication, interpersonal, and eloquent writing skills in both languages.
10. Ability to commute to Dublin-based offices on a hybrid model.

If interested, apply via the link below to get in touch with Emily Mason and Marlene Kaiser.