Workforce Management Analyst (Data Analyst)

Gear Inc is an American owned and operated business process outsourcing company operating in Southeast Asia. Matchbox Mobile - Gear Inc provides industry leading Image Moderation, Social Media Management, IT Consulting, Application Development, Game Development, and Outsourcing Services. We are experts in moderating online user generated content.

Responsibilities

1. Plan, create, and implement schedules based on trends.
2. Monitor real-time performance and manage intra-day staffing levels.
3. Analyze workforce data and forecast staffing requirements.
4. Develop and implement strategies to optimize workforce productivity.
5. Collaborate with other departments to ensure service delivery and efficient resource allocation.

Qualifications

1. Proven experience in workforce management, preferably in a BPO environment.
2. Data-driven, with strong analytical and problem-solving skills.
3. Proficiency in workforce management software and tools.
4. Excellent communication and organizational skills.
5. Ability to work independently and within a team environment.

Benefits

1. Attractive basic salary
2. Allowance (attendance, transportation)
3. Mental Health Care service (on site Psychologist and mental health application)
4. BPJS Kesehatan
5. BPJS Ketenagakerjaan
6. Private Health Insurance
7. Paid leave (12 days/year)
8. Monthly fantastic internal events

Working Environment

1. Regular working hours, we work 40 hours per week (Monday-Friday)
2. International, fun, and English professional working environment
3. Working closely with experienced foreign experts
4. Free drinks (coffee, tea, etc.)
5. Training and career development opportunities
6. Sport activities and game room for everyone.

Working Hours: 8 hours per day.

Working Location: Jalan Imam Bonjol Nomor 502, Desa Pemecutan Klod, Kecamatan Denpasar Barat, Kota Denpasar, Propinsi Bali, 80119