Warehouse Operation and Supply Chain Specialist

Job Purpose and Impact

The Warehouse Operation and Supply Chain Specialist will handle basic challenges of the warehouse, logistics, and support customer service area. In this role, you will execute all warehouse and customer-facing projects to improve responsiveness, service level, and customer experience. This role will work closely with logistics operators, customers, and internal stakeholders to identify needs, deploy solutions, and utilize data and reporting to track the performance of warehouse and customer service verticals.

Key Accountabilities

1. Plan and continuously revise the stock occupation plan for manufactured products, packaging materials, and production supplies.
2. Monitor stock occupation in order to signal to leadership possible risks or opportunities for improvement.
3. Carry out stock movement investigations and analysis and report out the divergences and adjustments required.
4. Monitor and report the evolution of shelf life and retained stocks.
5. Support the logistics operator in the investigation of any irregularities and events that directly impact our results, such as non-compliance, customer audits, or shipping errors.
6. Bring the voice of the customer related to Supply Chain service level and complaints through analysis of service level performance and customer satisfaction surveys.
7. Execute customer service strategies, including executing customer service projects with quality and speed to support commercial priorities.
8. Handle basic issues and problems under direct supervision while escalating more complex issues to appropriate staff.
9. Other duties as assigned.

Qualifications

Minimum Qualifications