Villa Manager Nusa Dua - Bali

Duties And Responsibilities

Guest Relations:

• Welcome and ensure a seamless check-in and check-out experience for guests.
• Respond promptly to guest inquiries, requests, and complaints to ensure satisfaction.
• Monitor and maintain high levels of guest satisfaction by addressing feedback effectively.
• Coordinate with concierge services to assist guests with tours, transportation, and other requests.

Staff Management:

• Supervise, train, and motivate villa staff.
• Schedule and delegate tasks effectively to ensure smooth villa operations.
• Conduct regular performance evaluations and provide constructive feedback.

Property Maintenance And Standards:

• Oversee the cleanliness, upkeep, and overall appearance of the villa.
• Ensure regular maintenance of facilities, appliances, and landscaping.
• Coordinate for repairs or upgrades when necessary.

Sales And Marketing:

• Promote the villa through various online travel agents (OTAs), social media, and partnerships.
• Monitor bookings and occupancy rates, implementing strategies to maximize revenue.
• Create marketing campaigns or collaborate with marketing teams to increase visibility.

Compliance And Safety:

• Ensure the villa complies with local laws and regulations, including health and safety standards.
• Develop and enforce safety protocols for staff and guests.
• Regularly inspect the property for safety risks and resolve issues promptly.