Urgent! Senior Sales Supporter (Travel/ SAP/ CRM/ MNC) PW34

Highlights

• European MNC + AWS
• Travel to Denmark & APAC regions
• CRM, SAP, and ERP

The Sales Supporter will be responsible for providing administrative and operational support to the sales team, ensuring efficient sales operations and customer satisfaction. This role involves managing customer interactions, processing orders, and coordinating with internal teams to drive sales success.

Main Responsibilities

Technical Proficiency:

• Experienced in SAP/SAP C4C (SAP Hybris Cloud for Customer), CRM Salesforce, and Microsoft Office programs.

Organizational Skills:

• Detail-oriented and organized with effective time management skills to handle multiple responsibilities.

Customer Focus:

• Drive customer satisfaction with a service-minded and problem-solving mentality.

Daily Tasks:

• Order Handling: Manage order handling and data entry in CRM systems.
• Order Follow-Up: Conduct follow-ups on orders to ensure timely delivery and resolution.
• Sample Requests: Process sample order requests efficiently.
• Customer Onboarding: Create new customer entries in systems.
• Customer Service: Address customer label demands and follow up on customer requests, including providing statements, certificates, questionnaires, and resolving complaints.

Support and Coordination:

• Account Manager Support: Assist Account Managers with sales-related processes and coordinative tasks.
• Headquarters Collaboration: Collaborate with HQ in Denmark for seamless operations.

Success in this role will be measured by:

• High customer satisfaction ratings.
• Efficient order processing and follow-up.
• Effective collaboration with the sales team and HQ.
• Continuous improvement in processes and customer service delivery.

Requirements

• Min Diploma & above
• Proven experience in sales support or a similar administrative role, with hands-on experience in CRM and ERP systems.
• Excellent communication and organizational skills are essential.
• Comfortable to travel.

HOW TO APPLY:

Interested applicants, please email to “ref32@trustrecruit.com.sg”.

We regret only shortlisted candidates will be notified.

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