Unmanaged Merchant Engagement Senior Associate, BPO Field Sales

Unmanaged Merchant Engagement Senior Associate (BPO Field Sales) manages the day-to-day operations and performance of outsourced field sales teams, ensuring alignment with GoFood standards and company objectives. They monitor productivity, identify market opportunities, and adjust strategies to optimize results. Additionally, they conduct performance reviews, collaborate with sales planning and analysts, and ensure adherence to compliance policies and ethical practices.

What You Will Do

• Working closely with team leaders and agencies to oversee the day-to-day operations and performance of outsourced field sales teams.
• Monitor and evaluate the team's productivity and adherence to GoFood standards.
• Identify market opportunities and challenges, adjusting strategies as needed to optimize results.
• Conduct regular performance reviews with region teams and agencies to drive continuous improvement.
• Work closely with the sales planning and analyst team to ensure each of the sales team's motions are aligned with company objectives.
• Ensure outsourced teams adhere to company standards, compliance policies, and ethical practices.

What You Will Need

• Minimum 4 years of experience in merchant engagement, vendor management, or a related field, with at least 2 years in a managerial or leadership role.
• Proven ability to develop and implement engagement frameworks and strategies that align with organizational objectives.
• Strong interpersonal skills for effective collaboration with internal stakeholders and external partners.
• Extensive experience in managing complex projects with multiple stakeholders, ensuring timely delivery of milestones and outcomes.
• Ability to analyze performance data, identify trends, and provide actionable insights for strategic decision-making.
• In-depth experience in managing BPO vendors, including performance evaluation and contract management.
• Proven ability to work effectively in a dynamic, fast-paced environment, making data-driven decisions under pressure.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress” by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms. It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.