Training and Quality Manager | Delonix Hotel Karawang

AYANA Hospitality is seeking a highly motivated and experienced individual to join our team as a Training and Quality Manager for the DELONIX Hotel Karawang. We are dedicated to providing exceptional service to our guests, and our Training and Quality Manager plays a crucial role in ensuring that our staff is equipped with the skills and knowledge needed to deliver top-notch service every day.

In this role, you will be responsible for developing, implementing, and managing our training and quality assurance programs to ensure that all staff members are trained to the highest standards. Additionally, you will be responsible for monitoring and assessing performance to identify opportunities for improvement and to continuously enhance our service offerings.

Responsibilities

1. Develop and implement comprehensive training programs to educate staff on policies, procedures, and service standards.
2. Plan, schedule, and coordinate training sessions and workshops to ensure that all staff members receive appropriate training.
3. Conduct training sessions and workshops to provide hands-on instruction, as needed.
4. Evaluate training effectiveness and make recommendations for improvements.
5. Develop, implement, and manage quality assurance programs to ensure that all services and products meet or exceed customer expectations.
6. Monitor and assess customer feedback to identify opportunities for improvement.
7. Participate in the development and maintenance of operational policies and procedures to ensure consistency and quality.

Minimum Requirements

1. Bachelor's degree in a relevant field (Hospitality, Business Administration, etc.)
2. Minimum of 5 years of experience in the hospitality industry, with at least 2 years of experience in training and development.
3. Excellent communication, presentation, and leadership skills.
4. Strong analytical and problem-solving skills.
5. Understanding of training and development methodologies and their application in the hospitality industry.
6. Ability to work independently and collaboratively with other team members.
7. Proficiency in Microsoft Office Suite and other relevant software.