TikTok Shop - GTL - Seller Engagement Assistant Manager

TikTok Shop - GTL - Seller Engagement Assistant Manager

About TikTok: TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices in New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us: Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. Together, we inspire creativity and bring joy – a mission we all believe in and aim towards achieving every day.

We view every challenge as an opportunity to learn, innovate, and grow as one team. At TikTok, we create together and grow together, driving impact for ourselves, our company, and the communities we serve.

About The Role: The e-commerce industry has seen tremendous growth and is a highly competitive space. With millions of loyal users globally, TikTok aims to deliver a better e-commerce experience, bringing discovery, inspiration, and joy back to shopping.

The Seller Engagement Assistant Manager will be a knowledge center within the TTS Delivery business, expected to understand seller needs, communicate these needs across the organization, and drive continuous improvement in seller satisfaction and service efficiency.

• Manage relationships with key sellers, addressing their concerns, and ensuring their needs are met.
• Act as the main point of contact for seller inquiries, handle inquiries, and resolve issues.
• Provide day-to-day support to sellers, coordinating with operations on FM pickup schedules and handling pickup/return complaints.

Minimum Qualifications:

• Bachelor's Degree in Marketing, Communications, or a related field.
• Minimum of 5 years of experience in seller engagement, customer service, or a related field.
• Proven track record of managing relationships with key stakeholders, including high-value clients (VIP sellers).
• Experience in managing teams, including overseeing multiple direct reports.
• Excellent communication and interpersonal skills.
• Event planning and management experience, particularly in organizing seller engagement events.

Preferred Qualifications:

• Strong leadership and team management skills.
• Familiarity with data analysis tools and software (e.g., Excel, Google Analytics).
• Proficiency in using communication tools for remote collaboration.
• Strong data analysis and reporting skills.
• Experience in information gathering from various sources.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We celebrate our diverse voices and create an environment that reflects the many communities we reach.