TikTok Shop - Account Management Lead, Fashion (Indonesia)

TikTok Shop - Account Management Lead, Fashion (Indonesia)

About Us: TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo.

Why Join Us: Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy.

To us, every challenge, no matter how difficult, is an opportunity to learn, innovate, and grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact for ourselves, our company, and the communities we serve.

In this role, you will be responsible for delivering impact on the growth of merchants by acquiring and helping sellers succeed on the platform, as well as delivering the best customer experience through exceptional service.

Roles & Responsibilities:

• Acquire and incubate brands, principals, and big merchants that contribute large GMV share.
• Build and maintain relationships with merchants, negotiate, and secure the best deals based on campaign or seasonality.
• Discover new collaborative opportunities that fit into merchants' short-term and long-term development plans and build JBPs.
• Maintain service quality provided by sellers.
• Reduce cancellation and return rates, improve shipping lead time, and enhance other components to increase conversion rates and customer satisfaction.