Telemarketing Manager

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

We are looking for an adaptive Telemarketing Manager to be a part of our team. You will be responsible for recruiting, training, and overseeing the performance of Telemarketing Representatives. Besides, you should also be able to assist with the development and implementation of effective funnel performance strategies.

About the Role

As a Telemarketing Manager, you should be able to address any customer queries and will be responsible for setting monthly and weekly targets for your team. You should have excellent communication skills and possess good leadership. Your ability to perform under pressure, meet tight deadlines, and manage stressful situations will be a plus.

If you can help manage and boost the company’s sales, then do get in touch with us. We would love to have a word with you and welcome you to take part in OPENING THE WORLD THROUGH EDUCATION.

Key Responsibilities

1. Leadership & Team Management
   • Hire, lead, manage, and mentor a team of TMK to achieve individual and team KPIs.
   • Conduct daily check-ins, weekly 1:1 meetings, and performance evaluations to ensure alignment and drive improvement.
   • Provide training, coaching, and guidance to develop the skills and capabilities of team members.
   • Review each team member’s performance to identify opportunities for growth and improvement (call, WA quality, script, etc).
   • Address team issues and provide support.
   • Handle performance improvement initiatives when necessary, ensuring team members meet 95-120% of their targets consistently.
   • Ensure the accuracy and quality of day-to-day results of TMK members.
   • Develop and implement effective lead generation processes to meet performance objectives; time, tools, skills, and flow.
   • Collaborate with marketing and sales teams to align funnel processes efficiently with overall business strategies and healthy COA.
   • Regularly analyze metrics and KPIs, preparing insights and actionable reports for senior management.
   • Stay updated on market trends, competitor activities, and new lead generation/process technologies to drive innovation.
   • Collaborate closely with the marketing and sales team to facilitate seamless handovers of qualified leads, appointments, and shows.
2. Customer Relationship Management
   • Build and maintain long-term customer relationships.
   • Address customer inquiries and complaints.
   • Ensure customer satisfaction.

Requirements

• Bachelor’s degree in marketing, Business Management, or a related field.
• 4+ years of work experience as a Telemarketing Manager/Supervisor/Lead Telesales Manager, or a similar role in the Tele/Sales department.
• Familiarity with the latest industry trends and developments.

Working Day: Tuesday – Saturday

EF provides life-changing education for global citizens. For over 50 years, our mission has been to give confidence and freedom to people of all ages, nationalities, and backgrounds.

With the desire to define your own path in life, and a little courage, EF opens up a world of possibilities.