Technician, Field

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Description Summary

THE AREA THAT THIS INDIVIDUAL WILL SUPPORT IS THE NW ARKANSAS, SW MISSOURI, NE OKLAHOMA.

Are you ready to join the Un-carrier movement? If so, our team is searching for an impactful Field Technician to join us in taking the next big leap forward!

You should possess a balance of wireless industry exposure, coupled with the ability to be independent and cover a wide area of sites in our market. You’ll be a generalist, encompassing aspects of technical support, project management, and operational support while being a responsible teammate.

We are a team that encourages innovation and advocate an agile and open approach, truly working and playing in the Un-carrier way!

In this role, you will act as a technical contributor within and occasionally outside your immediate team. Responsible for staying current in technical theory, application, and operational discipline. Takes on technical and project-related efforts, providing communication as directed. The Technician has a solid understanding of theory and application related to project management, radio access networks, backhaul to sites, signaling, disaster recovery planning and response, data services, and location-based services. The Technician has a basic understanding of theory and application related to network design, capacity planning, power systems AC/DC, and grounding.

Responsibilities

• Technical support: Provides technical support within and occasionally outside immediate team. Provides technical support in network performance initiatives, outage resolution and works to identify day-to-day improvement opportunities.
• Project management: Takes on smaller projects or portions of key projects/initiatives, providing accurate status and progress updates as requested.
• Operations: Identifies and shares potential process improvements and recommends them to Senior Technicians and/or management for consideration. Provides input on process improvements related to maintenance and repair activities. Assists in creation of job aids, scopes of work, method/statement of procedure, and helpful tools working closely with a Senior Technician.
• Continuous learning: Enrolls in and completes training requirements to stay current on existing and new systems and products, to grow skills, and to expand proficiency in company values and organizational requirements.

Minimum Requirements

• 2-4 Years: Working Experience In Field Operations And Maintenance.
• 2-4 Years: Wireless Telecommunications Or Other Related Experience.
• Electronics
• RAN
• Attention To Detail
• Problem Solving
• Microsoft Office

Additional Requirements

• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED
• Two-year vocational degree in a technical discipline or equivalent experience.
• Must have and maintain a clean driving record & driver’s license
• Meet the minimum DOT medical standards under 49 CFR Part 391.
• Ability to drive cars, trucks, or other equipment.
• Work day, afternoon and graveyard shifts, weekend shifts, on-call, and Holidays.
• This position requires mobility (standing, walking, climbing, etc.); the ability to get from one place to another; bending, turning, twisting of your neck or at the waist; squatting, crawling, and kneeling; balancing and maintaining equilibrium; being able to feel, grasp, reach with hands and arms (outwards and/or upwards).
• Lift, carry, push or pull objects weighing no more than 70 pounds.
• Climbs stairs or stepladders to reach equipment and cable trays.
• Work in all weather conditions and in remote areas.

Base Pay Range: $27.16 - $48.99

Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.