Technical Support Specialist

Full-time salaried position in our Jogja-based headquarter.

Roles

• As Technical Support Specialist at DomaiNesia, you are responsible to provide guidance in solving customers' issues and deliver clear information about our product.

• Have knowledge of basic Linux command-line;
• Have knowledge of WHM/cPanel;
• Good understanding of DNS, SMTP, IMAP, POP, FTP, SSH, Database;
• Good understanding of CMS / WordPress;
• Good understanding of Web Server;
• Good understanding of Linux / Server troubleshooting.

• Answer incoming support ticket and online chat requests from our customers as well as comfortable in face to face interaction;
• Resolve technical issues and provide support to resolution;
• Provide support for customer hosting specific issues including debugging customer sites to aid in problem resolution as well as customer initial setup of sites;
• Maintain a highly available environment to minimize interruption to customers;
• Monitor the health of the entire hosting environment and uptime server.

• Willing to be placed on-site in Yogyakarta;
• Willing to work in shift, especially midnight and weekend shift;
• Possess good problem-solving skills;
• The capacity to work well within a team;
• Attention to detail and logical thinking;
• Have basic knowledge of how operating systems and server works;
• The capacity to clearly explain a technical problem to a customer;
• Outstanding listening and questioning skills.