Technical Support Specialist

What We Do

Coda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we’re trusted by 300+ publishers—including Activision, Bigo, Electronic Arts, Moonton, and Riot Games—to grow their revenue and audiences worldwide.

Our suite of solutions includes Custom Commerce, a fully customizable web store; Codapay, enabling seamless direct payments through API integration on publishers’ websites; Codashop, the go-to marketplace for millions of gamers to purchase in-game content; and Distribution, extending Codashop content through our network of trusted commerce partners.

Headquartered in Singapore with a team of 400+ Codans, Coda has been recognized as an industry leader, named an APAC High Growth Company (2023) by Financial Times, one of Granite Asia’s NextGenTech 30 (2024), a payments leader on Fortune’s Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs (2024).

For more on how Coda helps publishers grow faster and smarter, visit coda.co.

Responsibilities

• Provide high-quality technical support on Coda's platform to our users, in-house developers, and partners across the globe through various communication channels.
• Monitor, handle, and resolve technical and functional queries from key stakeholders across all regions and geographical locations.
• Manage multiple cases at one time.
• Assist internal and external stakeholders in QA testing.
• Identify issues and escalate them to proper key stakeholders.

Requirements

• 3+ years of technical support experience, preferably in the payments, e-commerce, fintech, or gaming industry.
• Diploma/Degree in Computer Science or Information Technology or related certificate.
• Good written and verbal communication.
• Flexible to changes and has a sense of urgency.
• Attention to detail, good problem-solving skills, and time management skills.
• Basic understanding of programming languages.
• Willing to work in shifts including evenings and midnight, weekends, and public holidays.
• Good understanding of monitoring tools (Grafana, Kibana) and ITSM tools (JiraSM, OpsGenie).

Working at Coda

With Codans spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact.

If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you!

Our Perks*

• Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter!
• Customized Benefits: Tailor your benefits with our flexible plan.
• Growth Opportunities: Unlock your potential through clear progression paths.
• Skill Development: Access training resources to fuel your personal and professional growth.
• Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering.
• Family Support: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.

*Benefits are reviewed and updated on a yearly basis.

We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.

Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!