Technical Support (Mekari Officeless)

Testing & Quality Assurance (Information & Communication Technology)

Full time

Diagnose and resolve related issues from the user, including Application, Web Dashboard, etc. based on user descriptions.

Prepare troubleshooting documentation or Bug Fixing Document to direct supervisor.

Analyze and support Team Customer Experience related to user requests/complaints and provide suggestions to improve the system.

Handle daily tickets and user complaints from the Customer Experience Team.

Foster positive relationships and collaboration with both internal and external parties to achieve operational and business goals.

Coordinate with the Infra Team in managing the Core System Application Server for any cases related to the Infrastructure Team.

Report to the Direct Supervisor and summarize the total issues solved or not solved every day.

Coordinate with Team Project or Team Product for any cases needing improvement from the product side or our platform.

Requirements/Qualifications:

1. Minimum Diploma in Information Technology, Information Systems, or Computer Science.
2. Fresh Graduate (with student organization experiences) or 1 year experience as an IT Helpdesk Support or Application Support.
3. Strong verbal and written communication skills to interact with users and document issues clearly.
4. High analytical skills in analyzing cases quickly and accurately.
5. Ability to manage multiple tasks and prioritize effectively.

What You Will Get:

• Competitive salary + daily allowance.
• Early access to salary + flex installment (employee loan) via Mekari Flex.
• Allowance for sports activities and glasses/contact lenses.
• Flexible working hours and remote work culture with free co-working space services.
• Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
• Notebook Ownership Program.
• Strategic office location, accessible by MRT.
• Friendly and dynamic work environment.
• Opportunity to take part in growing Indonesia's no. 1 SaaS company.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

We wish you the best. Hope to see you around soon!