Technical Support Consultant

Core duties and responsibilities include the following (other duties may be assigned):

• Provide helpdesk services to our customers/project team
• Manage and progress support emails, chat and calls
• Document problems and activity and solution for each case
• Communicate the status of issues to team and customers
• Identify high priority issues and escalate to appropriate team members, including management
• Investigate, test and develop solutions and workarounds to resolve issues/requests
• Perform in-depth analysis of issues to determine causes and solutions
• Gain an understanding of the underlying business, data and processes sufficient to provide expert advice
• Participate in the delivery of changes within an agile development environment in collaboration with business analysts, developers, QA and team
• Working in 3 different shifts including weekend based on schedule arrangement from Manager

Must-Have Knowledge and Skills:

• Proficiency in C# (DotNet Core and Framework)
• Expertise in Object-Oriented Programming (OOP)
• Solid knowledge of SQL
• Familiarity with GIT for version control
• Has knowledge of and experience working with APIs (Application Programming Interfaces)
• Strong logical thinking and problem-solving skills
• Fluent in English, both written and spoken

Nice-to-Have Knowledge and Skills:

• Experience with Microsoft Dynamics 365 Customer Engagement (CE)
• Proficiency in Microsoft Power Automate
• Familiarity with Power BI or creating SSRS Reports

What's on Offer?

• Attractive salary and benefits
• Customer focused culture
• Talented and collaborative co-workers who will support you and help you grow
• A great place to grow with career advancement