Technical Engineer Cybersecurity

About the job Technical Engineer Cybersecurity

Technical Support Engineer

Responsibilities

1. Flexible to accommodate urgent customer needs over weekends and public holidays.
2. Perform tasks such as issues, deploying products, collecting artefacts for debugging.
3. Provide high quality technical support by helping customers resolve issues including explaining usage, debugging failures, pinpointing problems, implementing workarounds, increasing performance, improving security, and determining root causes.
4. Document all support issue details while supporting customers to ensure details are available for all relevant parties.
5. Work cooperatively with team members to arrive at issue resolution as per Service Level Agreement before escalating to engineering team.
6. Contribute, maintain, and improve knowledge base articles, training materials, and other repositories of information.
7. Report customer use cases, requirements, enhancement requests, and recommend fixes.
8. Practice the give and take model of knowledge and experience exchange by sharing information with the team.
9. Constantly improve job skills through participation in product, technology, and customer service training as it is made available.
10. Participate in improving processes, communication, systems, etc.

Qualifications

Demonstrated Required Skills and Abilities:

1. Graduated with Bachelor's Degree in Computer Science or Engineering or equivalent technical experience.
2. Able to communicate in English (written).
3. Experience in Cyber Security AND Computer Networking (at least 2 to 3 years experience).
4. Advantages to have Experience in deploying and supporting Cyber Security solutions such as SIEM/UBA/SOAR/XDR/EDR/Vulnerability Management/Firewall Management System.
5. Advantages to have some programming knowledge (Experience in Regex).
6. Junior engineer position is available for candidates with the relevant field of studies (IT/Network/Cyber Security).
7. Familiarity with Mac, Windows, Linux, iOS, or Android.
8. Experience in Xcode, Visual Studio, Android Studio, or Eclipse.
9. Ability to troubleshoot system issues.
10. Fundamental understanding of computer architecture and low-level details of the programming languages used by the products you are supporting.
11. Interest and experience in security is a great advantage.
12. Ability to work effectively with a remote team using modern, collaborative tools such as Microsoft Teams, Zoom, and Webex.
13. Strong customer service skills and the ability to work with customers in a manner that is professional, compassionate, and effective.
14. Ability to synthesize and clearly communicate complex technical issues to technical and non-technical audiences at all levels, both internally and externally.

Additional Information

Office Hours: Monday - Friday, 8.30am - 5.30pm

Smart Casual Fridays

Salary is negotiable depending on experience