Supervisor Workforce Management (SPV WFM)

SUPERVISOR WORKFORCE MANAGEMENT - For Supervisor WFM Level

Overview:

We are seeking a skilled Workforce Management Supervisor to oversee the Admin Support teams for both the Work Force Management (WFM) and Desk Control (DC) Contact Centers. This role involves forecasting contact volumes, creating staff schedules, and generating performance reports to enhance contact center operations.

Kualifikasi WFM Supervisor Level:

1. Berpengalaman min 2 tahun sebagai WFM dan 3-5 tahun di Operation Contact Center.
2. Pendidikan minimal D3/S1 dengan IPK 3.25
3. Tersertifikasi Six Sigma (wajib)
4. Fluent in English (preferred) and bersedia bekerja shifts di hari libur.
5. Memahami software scheduling, ACD, dan Ms. Office versi terbaru
6. Detail dan akurat dalam pelaporan.
7. Kemampuan matematika, analisis, komunikasi, dan organisasi yang sangat baik.
8. Bersedia bekerja on site di Semarang (WFO)
9. Approximately range salary 5-8mio rupiah/month (negotiable based on experiences)

Jenis Pekerjaan: Kontrak
Panjang kontrak: 6 bulan

Pengalaman:

1. Workforce Management (WFM Analyst): 2 tahun (Diwajibkan)

Lisensi/Sertifikasi:

1. Six Sigma Certification (Diwajibkan)