Store Manager

Drives store profitability by meeting or exceeding sales targets and controlling operational expenses; managing all resources within the store to provide customers with a leading shopping experience; and leading the execution of effective and efficient store operations.

Accountabilities

Primary Responsibility

• Takes ownership of his/her store and allocates resources and organizes processes to drive profitability in a variety of situations and market conditions.
• Has a working knowledge of the store KPI’s and makes commercial decisions based on sound financial judgment.
• Tracks store performance data (e.g., best sellers, weekly forward demand and sales per square foot) and responds with solutions that drive commercial success.
• Understands the behavior and patterns of the store’s customer base, draws conclusions from this and makes relevant adaptations to the service offer.
• Actively monitors customer satisfaction and feedback systems to drive continuous improvement.
• Leads service by example and ensures highly visible and effective customer service management at all times.
• Creates a culture where all store activity and assets are vehicles for showcasing and driving Brand equity.
• Actively ensures Brand and product knowledge is transferred into sales skills in all relevant categories.
• Manages an appealing, easy-to-shop environment for customers by ensuring visual merchandising and housekeeping standards are maintained consistently throughout the store.
• Ensures store team compliance with all store policies and procedures.
• Drives continuous improvement in stockroom processing and replenishment procedures.
• Minimizes loss by ensuring all loss prevention procedures are followed.
• Provides suggestions and ideas on ways to improve systems and processes.
• Supports the recruitment and manages onboarding, training, and development of the store team and ensures all HR policies and procedures are adhered to.
• Works with the Manager, Retail to identify strong performers with potential for growth.
• Creates a high-performance culture in his/her store by setting clear expectations and targets, analyzing team performance, holding team members accountable, and giving appropriate and prompt feedback, including actively managing poor performance.
• Coaches, motivates, and inspires team members to accomplish store goals and maximize their individual performance.
• Actively collaborates and shares best practices to drive team performance.
• Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance.

Professional background/ Experience:

• Functional: Minimum 4-5 years of work experience in a sports/fashion customer- and commercial-focused retail environment with a minimum of 12 months of Store Management responsibility. Intermediate numeracy and literacy and advanced verbal communication skills.
• Industry: Preferably in apparel/ fashion/ FW or FMCG Retail; Exposure: Sports.
• Education: Related University Degree or 3-year Diploma.
• Technology: Intermediate in MS Office Applications; Word, Excel, PowerPoint; and Outlook.
• Language skills: Good command in oral and written Bahasa Indonesia.
• Intermediate English in oral and written.
• Other: Presentation Skills.
• Store location: Tangerang and Jakarta.