Store Manager

Qualifications

Have a good understanding of restaurant service operation.

Achieves restaurant operational objectives by quality and customer service standards.

Ensure the cleanliness at working area and quality of service.

Making work schedules and conducting attendance checks.

Conduct training and coaching.

Encourages and builds trust, respect, and cooperation among team members.

Perform administrative duties.

Provide customer-oriented services; such as handling complaints and receiving feedback for improving the quality of work and service (MUST).

Willingness to go the extra mile and be the last person in the outlet.

Plus

Skilled in handling several outlets at the same time.

Job Description

Employee and manpower management.

Managing stock and inventory, inventory & merchandising.

Leading operation of the restaurant, operation management.

Training and development of staff.

Ensure outstanding customer service by maintaining high standards and handling customer inquiries or complaints effectively.

Implement customer service training and initiatives to improve the customer experience.

Manage store appearance to maintain a welcoming and clean environment.

Financial management.

Ensure the store meets health, safety, and cleanliness standards.

Implement safety procedures and regularly train staff on emergency protocols.

Sales and profitability.