Staff Field Payment Pre-WO Assistant

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If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Wealth and Personal Banking, Insurance, and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking an experienced professional to join this team in the role of Staff Field Payment Pre-WO Assistant.

Responsibilities:

• In this role, the Staff FPA Pre Write Off Assistant will do field work and visit customers to give reminders, offer solutions, and negotiate arrears repayment without sacrificing the image of the Bank, ensuring that all prescribed guidelines are conscientiously followed.
• The role involves engaging and supporting our customers through periods of financial difficulty to negotiate mutually beneficial, positive, and sustainable agreements that are in the best interest of the bank and our customers.
• The Staff FPA Pre Write Off Assistant is responsible for delivering a professional service that helps our customers solve their problems, creating a favorable opinion of our organization and increasing their willingness to repay their commitments. Collections Associates are required to adhere to all regulatory requirements and Collections Operations policies and procedures.

Qualifications:

• Experience in the collection industry.
• Readiness to work in a field job.
• Independent and high integrity.
• Excellent negotiation and communication skills.
• Hardworking and able to work under pressure.
• Able to work in a team.

This position will be placed in Bandung, Balikpapan, Batam, Denpasar, Jakarta, Lampung, Makassar, Malang, Manado, Medan, Palembang, Pekanbaru, Pontianak, Samarinda, Semarang, Solo, and Surabaya.

You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.

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