Spa Receptionist

JOB DESCRIPTION – SPA RECEPTIONIST

Job Summary:

The Spa Front Desk Receptionist's responsibilities include greeting all guests, answering phone calls and messages (WhatsApp, Instagram, Facebook, and emails), assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed. Additionally, the Receptionist assists with transitional cleaning of the spa and relaxation area as needed.

Position Requirements:

• Must be detail-oriented and have the ability to multi-task.
• Ability to be efficient and productive in a fast-paced environment.
• Must have the enthusiasm and possess excellent customer service skills.
• Must possess basic math skills and English speaking is a must.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication, listening, and computer skills.
• Must be a team player.
• Must have weekend availability.

Duties and Responsibilities:

• Be on time for a shift and maintain a consistent, regular attendance record.
• Properly open and close spa each day according to Standard Operating Procedures.
• Accurately book, change and cancel spa appointments.
• Acknowledge and greet everyone who enters and leaves the spa.
• Ensure that the check-in, check-out, and payment process is handled in accordance with company policy.
• Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation.
• Utilize spa computers with skill and proficiency; document guest information in electronic record as directed.
• Familiarity with Spa Booking Software.
• Answer the phone/messages promptly and use the guest’s name throughout the conversation.
• Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions, and/or discounts available.
• Maintain eye contact when addressing external and internal guests; develop professional and personalized relationships with regular guests.
• Handle guests’ questions and concerns promptly, professionally, and courteously.
• Maintain complete confidentiality in all guest matters in accordance with company policy.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean, safe, fully stocked, and well-organized work area.
• Ensure adequate stock of supplies and equipment; inform management when stock is low.
• Must be able to work without constant direct supervision and remain at the assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in, and support training and staff meetings for the spa.
• Ability to perform the duties of the Retail Consultant as needed.
• Assist in all areas of spa operation as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Note:
All duties and requirements stated are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position. Staff members may be required to perform other job-related duties by their supervisor.

Jenis Pekerjaan: Penuh Waktu

Pendidikan:

• SMA/SMU/SMK (Diutamakan)

Pengalaman:

• Resepsionis Spa: 2 tahun (Diwajibkan)
• Spa: 2 tahun (Diwajibkan)

Bahasa:

• English (Diwajibkan)