Software Engineer - Web - Customer Care

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description

As a Software Engineer on the Customer Care team, you will play a pivotal role in building reliable, cross-platform web applications with great user experience and usability for both Traveloka customers & internal users, to ensure our customers have an effortless and satisfying experience before and after purchasing product in Traveloka. You will experience how to build various communication channels, from text to voice, with the latest developments in AI technology such as chatbot and generative AI. You also will be responsible for the refunds process after the purchase. We anticipate your active engagement in staying abreast of and proactively incorporating new and pertinent technologies.

You will work in cross-functional teams and meet great people on a regular basis. In addition to working with fellow engineers, you will also work with Product Managers, Designers, Data Analysts, Customer Operations, and other various stakeholders. Building an application is more than just writing code; you will be involved in the complete cycle of product development: ideation, design, implementation, and support.

In Traveloka, we believe technology is there to solve business problems. If you are a motivated and strategic professional with a passion for driving engineering excellence, we invite you to join our team and contribute to our continued success.

Requirements

1. Bachelors' degree in Computer Science or equivalent from a reputable university
2. Having minimum 3 years of experience in software engineering, application development or system development
3. Solid understanding of modern web components
4. Strong passion for software engineering, application development, or systems development
5. Excellent problem-solving skills and a proactive attitude
6. Ability to collaborate effectively with cross-functional teams
7. Strong communication skills and the ability to explain technical concepts to non-technical stakeholders

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Traveloka (traveloka.com) is a tech startup based in Jakarta. We aim to revolutionize the Indonesian travel marketplace and make it more accessible to travelers across the country. Since it is a mammoth of a task, we'd love to have talented people from diverse backgrounds who can help us achieve our mission. We are committed to building a dynamic workplace where people truly enjoy their work and feel that they can really have an impact.