Service Quality & Assurance Staff

The Service Quality & Assurance Staff is part of the Operation & Business Support Division. The role will involve day-to-day tasks related to ensuring the quality and adherence to standards of processes and services, focusing on identifying and mitigating risks, and improving operational efficiency and customer experience.

Role Description

• Monitor and evaluate banking operations, procedures, and systems to ensure they meet established quality standards and regulatory requirements.
• Identify potential risks and vulnerabilities within the operational processes, suggesting corrective actions and improvements to minimize errors and ensure smooth operations.
• Ensure that all operations adhere to internal policies, industry regulations, and legal frameworks, preventing non-compliance issues.
• Analyze operational data, identify areas for improvement, and propose solutions to enhance efficiency, reduce costs, and improve customer experience.
• Document procedures, findings, and recommendations to maintain a clear record of quality assurance activities.
• Collaborate with other departments, such as IT, operations, and compliance, to ensure quality standards are met and to implement improvements.
• Train other staff members on quality standards and procedures.
• Prepare reports for internal and regulatory purposes.

Qualifications

• Minimum Bachelor Degree from any major.
• Fluent in speaking and writing in English.
• Fresh graduates are welcome to apply.
• Preferably have knowledge of banking products.
• Strong analytical, problem-solving, and data processing skills.