Service Manager - HVAC (East Java)

About Our Client

The client is a leading HVAC solutions manufacturer.

Job Description

• Manage after-sales service by analyzing and following up on customer complaints to deliver effective unit-related solutions.
• Supervise and ensure planned activities are executed in line with established targets.
• Oversee work units to ensure all operations comply with relevant procedures and standards.
• Address unit repair issues by coordinating with relevant departments to resolve customer concerns efficiently.
• Guide, warn, and support subordinates who fail to follow procedures or meet quality standards.
• Coordinate and monitor warranty costs from unit sales to align with company performance targets.
• Make decisions on customer complaints and ensure timely execution to achieve customer satisfaction and on-time product delivery.
• Provide necessary tools and measuring instruments to support after-sales service operations.
• Coordinate the analysis of customer complaints to improve internal processes and offer customer-oriented recommendations.
• Develop and revise operational systems and procedures to enhance departmental performance.
• Evaluate the performance of subordinates to ensure competence and identify areas for improvement.
• Adhere to occupational safety, environmental, and waste management procedures in accordance with company policies and standards.
• Lead and monitor continuous improvement initiatives and projects to enhance operational efficiency and effectiveness.

The Successful Applicant

• Experience in the same field and industry for more than 5 years and be a Service Manager for at least 3 years.
• Bachelor of Engineering (Mechanical)

What's on Offer

• Work in an international and diverse setting
• Great remuneration
• Dynamic working culture