Service Desk Engineer (IT Support)

Responsibilities

1. Provides day-to-day support for business related IT to end-users
2. Installation and configuration of Computer, OS, Printers, and Applications
3. Analyze and diagnose technical issues and provide fast problem resolution
4. Troubleshoot and resolve issues related to computer hardware, software, networks, and printers
5. Create reports and technical documentation for the IT environment

Requirements

1. Bachelor's degree in Engineering (Computer/Electrical/Telecommunication), Computer Science, or Information Technology
2. Familiar with IT Infrastructure hardware, software, and networking
3. Good knowledge of Microsoft products and cloud services
4. Good analytical skills and a passion for learning new technology
5. Good communication and interpersonal skills; English is an advantage