Service Advisor

Customer Service Expert (Remote, Contract)

Responsibilities

• Manage customer interactions with professionalism, ensuring a positive experience.
• Conduct thorough assessments of vehicle damage, providing clear and detailed explanations to customers.
• Prepare accurate estimates for repair time and costs, aligning with customer expectations to ensure satisfaction.
• Maintain a high standard of organization by documenting and updating customer vehicle data accurately.

Qualifications

• D3 minimum education in Automotive, Mechanical Engineering, or a related field.
• Have at least one to three years of experience as a Service Advisor.
• Have both SIM A and SIM C. Have integrity and professional, autonomous, honest, and impartial behavior when carrying out their duties, as well as the ability to operate in a team or on their own.
• Have expertise about CRM (Customer Relationship Management).