Senior Ticketing Staff

A growing Travel agency in Jakarta is looking for the right candidate of Senior Ticketing - Travel Consultant.

JOB DESCRIPTION:

• Dealing with incoming calls and assist traveler with their travel inquiries from air ticket, accommodation, travel document, insurance and transportation rental.
• Selling all product tour and ticket (domestic and international), including insurance and documents.
• Using GDS Ticketing (Galileo/Sabre/Amadeus/Althea) in Expert Level for Issued/Reissued Domestic and International Ticketing.
• Strong Selling Skills in Tour Packages as FIT, Group and Incentives Program would be prioritized.
• Explain to guests or customers as needed on their way.
• Diagnose traveler problem and complain and work with the supervisor to provide a possible solution.
• Convince new customers or guests especially who have never doing travelling.
• Handling Customer Selling Airlines ticket & all kind travel products.
• Responsible in order.
• Maintain a good relationship with clients and suppliers.
• Deliver a high level bespoke luxury holiday with attention to details and exceptional customer service.
• Able to supply clients with essential travel documents needed as well as extensive destination information and useful travel guides.

JOB REQUIREMENT:

• Minimum Graduated from Tourism Academy or SMIP with all kind Certification for Ticketing and/or Tourism Section.
• Minimum 2 year experience at the same level, Fresh graduate are welcome to apply.
• Familiar and Certified with/for Galileo/Abacus/Sabre/Althea reservation system.
• Capable of serving request for hotel vouchers, Tour Packages & Travel Documents.
• Strong personality, humble, polite, charming, professional, service oriented and adopt a great attitude.
• Good communication and using good articulation skill with Emphatic/Sympathetic response to building warm relationship with customer.
• Able to work under pressure and able to multitask.
• Must be able to work as a team.
• Excellent command of spoken & written English.
• Fluency in Mandarin is a great competitive advantage.